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违法和不良信息举报受理和处置管理办法和举报指南

根据《中华人民共和国网络安全法》《积极开展互联网违法和不良信息举报工作承诺书》等有关法律法规规定,结合本网实际情况,特制定举报受理和处置管理办法如下:

一、在网站首页重要位置设置"网上有害信息举报专区",并链接中国互联网违法和不良信息举报中心官网违法和不良信息举报入口:,充分发挥社会公众的参与监督作用。

二、举报受理范围

举报中心受理的网上违法和不良信息主要包括:

1.危害国家安全、荣誉和利益的;

2.煽动颠覆国家政权、推翻社会主义制度的;

3.煽动分裂国家、破坏国家统一的;

4.宣扬恐怖主义、极端主义的;

5.宣扬民族仇恨、民族歧视的;

6.传播暴力、淫秽色情信息的;

7.编造、传播虚假信息扰乱经济秩序和社会秩序的;

8.侵害他人名誉、隐私和其他合法权益的;

9.互联网相关法律法规禁止的其他内容。

三、举报方式

举报的主要方式包括:拨打0471-6659753举报热线举报。

四、举报材料及要件

举报网上违法和不良信息时,举报主体应提供与网络举报事项相应的信息网址或者足以准确定位举报信息的相关说明、样本截图等举报基本材料,以及举报信、相关部门来函、相关证明证据等举报要件。

五、举报真实性

举报主体应当对举报事项的客观性、真实性负责。

六、举报投诉受理流程

1.受理登记

接到举报投诉时,最先受理的人员应当详细记录相关信息。

不属于本网站职责范围的举报、投诉事项,应当先向举报投诉人说明,告知其向有关主管部门举报投诉。

投诉举报案件受理人员应做到态度热情礼貌,语言文明规范,处事认真严谨。

2.报告和交办

对受理的举报,由专员向主管领导汇报签批后立即进行处理,时限为3个工作日内进入反馈流程。

3.反馈

举报投诉处理完成后,应由首接人员向举报投诉者及时反馈,无法反馈的予以注明。

对于上级交办和有关部门移送的举报投诉,应以书面形式将查处结果向交办、移送的相关部门反馈。

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